Upgrade !! Upgrade !! We launched the Freud boot in the AW12 At Large collection and it SOLD OUT !! Despite that I knew it could be improved slightly by adding a sheepskin tongue. The sheepskin does two things. It insulates the shoe forming an air bubble, which your foot heats, just by doing what it does, in the act of walking. The second thing the sheepskin does pad out the front of the boot giving the whole look exactly the kind of line I approve of. This season the Freud comes in standard black, a beautiful brown and an extremely exquisite midnight purply blue which is our special, never to be repeated, colour for AW13.
All returns for any particular order need to be returned in one shipment and within 14 days of online purchase. Returns will be charged at the following rates, per box: UK - £6, EU - £12, Rest of the World - £24. Any subsequent returns from the same order will incur additional shipping costs. Please contact email@example.com to obtain a returns number and pay for delivery in order to proceed with your return. Our courier services, ILG Direct and Skynet Worldwide will contact you to organise a collection. The returns number should be written on your original invoice and on the airway bill or return-shipping label you are provided by the courier. We request that returns are shipped through one of our couriers ILG Direct or Skynet Worldwide. MHL is not liable for any returned goods which are not returned in this way. Failure to obtain a returns number or return goods using ILG Direct does not affect your statutory rights.
MHL will not accept returns for any non-faulty items that have been worn and are creased and/or scratched in any way. Upon receipt of an order, if any item has been received in the conditions mentioned, customer should notify us (by phone or email) on the same day if they wish to return. We strongly advise all customers to check products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Please be aware that shoes must be returned with their original designer packaging. Shoes returned without their original boxes will not be accepted.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
Should you wish to exchange an item for an alternative size, please email us when you request your returns number and we will reserve it for you if the item is in stock. As soon as we receive your return, we will dispatch your new size to you after the goods have undergone a quality control check.
If you are located outside the EU you will be required to pay additional taxes and duties on the replacement item.
Please be aware that we are unable to exchange an item for an alternative colour or style, subject to availability.