When I was standing at the PITTI trade fair last summer in 95˚ heat, I blessed the divine spirits and all the gods of summer that I had designed and manufactured the ARNO. A simple shoe with the even simpler task of being the chicest, easiest to pack, lightest, sometimes brightest, go to shoe when you need to be devastatingly suave in a very hot climate. Albert Einstein once said, “If you can’t explain it simply, then you don’t understand it”. Here in lies the true beauty of the Arno. It does its job impeccably. A fact underlined by Mr. David Adjaye and Sir Richard Rogers both being proud users of Arno’s, two men whose greatest thoughts are devoted to the perfection of use of space and the impact of that space on the people around them. Again, just sayin’ yo !!
All returns for any particular order need to be returned in one shipment and within 14 days of online purchase. Returns will be charged at the following rates, per box: UK - £6, EU - £12, Rest of the World - £24. In some cases, returns will be free of charge where there is a useable nearby UPS drop of point - please contact email@example.com for locations near you. Any subsequent returns from the same order will incur additional shipping costs. Please contact firstname.lastname@example.org to obtain a returns number and pay for delivery in order to proceed with your return. Our courier service UPS will contact you to organise a collection. The returns number should be written on your original invoice and on the airway bill or return-shipping label you are provided by the courier. We request that returns are shipped through our courier UPS. MHL is not liable for any returned goods which are not returned in this way. Failure to obtain a returns number or return goods using UPS does not affect your statutory rights.
Last order date for guaranteed UK and EU Christmas delivery is 18th December 2014. Last order date for guaranteed rest of the world Christmas delivery is 17th December 2014 (pending customs)
An extended returns period for any full price product purchased between November 28th and December 24th 2014 will be given until January 16th 2015 to contact email@example.com to organise a return.
MHL will not accept returns for any non-faulty items that have been worn and are creased and/or scratched in any way. Upon receipt of an order, if any item has been received in the conditions mentioned, customer should notify us (by phone or email) on the same day if they wish to return. We strongly advise all customers to check products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Please be aware that shoes must be returned with their original designer packaging. Shoes returned without their original boxes will not be accepted.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
Should you wish to exchange an item for an alternative size, please email us when you request your returns number and we will reserve it for you if the item is in stock. As soon as we receive your return, we will dispatch your new size to you after the goods have undergone a quality control check. You will be charged the following to ship the exchanged pair to you again: UK - £6, EU - £12, Rest of the World - £24.
If you are located outside the EU you will be required to pay additional taxes and duties on the replacement item.
Please be aware that we are unable to exchange an item for an alternative colour or style, subject to availability.